Conflict. Even the word itself has sharp edges. Have you ever wondered how a perfectly fine stager/client relationship can devolve from bright and sunny to a four alarm fire in the snap your fingers? Have you ever thought to yourself, “I don’t know how this could have happened?” Have you ever considered the notion that conflict could actually be a growth accelerator for your business?
In this session Bobbie McGrath will discuss how setting proper expectations (even BEFORE your initial client contact) will allow you to avoid many of the ordinary disputes commonplace within our industry. You will learn to appreciate the opportunity to perfect your craft whenever discord raises its ugly head.
By actively managing expectations you will harness an effective technique reducing these sometimes harsh situations allowing you to set yourself apart as a true staging professional!
1 …develop an understanding of how actively managing expectations from the very beginning will alleviate many common conflicts.
2 …learn to view complaints as a stepping stone to providing BETTER service.
3 …learn how to navigate those folks who will NEVER be satisfied.
By stating your process, acknowledging the common bumps along the staging road, and putting systems into place ahead of time, you will go far in avoiding oftentimes volatile situations. Better yet, you will look forward to unearthing these situations as ways to improve your service setting you apart from your competition!